Available courses

Operators shall be able to identify the systems that are driven by smart buildings and the resulting implication on building operations.  An understanding of the integration of these systems under the control of a central system will be provided in relationship to how it improves tenant comfort, building operational efficiency, and a reduction in energy demand. Security implications of the system will be discussed as well as the need to be able to manage the buildings systems in the event of emergency without system controls.


Operators will gain an understanding of the importance of well-maintained water systems through effective water treatment. They will learn about the impact water has on the various systems of a building, potential health issues, how to maximize operational efficiencies, how to conduct tests and maintain systems under the direction of water treatment specialists in order to ensure maximum efficiencies in the utilization of resources such as electricity, gas, water.

Will learn the basis of electricity, safety procedures in maintaining and operating electrical systems. Inspecting and monitoring electrical systems and following electrical lock out/ tag in procedures of all electrical systems to following proper maintenance procedures. Understand electrical diagrams to identify locations of panels, devises and shut off points. Identify and follow safety procedures in emergency situations while waiting for qualified electricians to respond.


Operators will gain a foundational knowledge of all plumbing systems, components and their operations to allow them to best monitor and operate at maximum efficiencies the performances of a buildings water system, conduct minor/ temporary repairs, assess operational effectiveness and schedule and manage effective maintenance schedules to ensure continuous operations.


The operator will gain an understanding of the different types of heating systems, how to adjust, visually inspect, test and calibrate temperatures, record, monitor and analyze resulting data to ensure peak operating efficiencies. The certificate will cover the various controllers involved in the automation and operations of heating systems in order to operate and maintain the systems so they operate sustainably utilizing the least number of resources be it electricity, gas or water.


Understand the foundational knowledge regarding AC, Air handling and Air Ventilation systems and components and be able to analyse and interpret air quality reporting for the building. Be able to visually inspect and maintain systems operating at maximum efficiencies through proper maintenance. Understand the operations of the systems and be able to replace filters and components within the scope of practice to maintain systems efficiency in utilizing energy resources.


Building Operators require basic math to make calculations on-the job. Calculating area, perimeters, volume enable them to order supplies and determine quantifies of supplies to complete work. The ability to convert between modes of measurement, use imperial and metric systems and perform algebraic equations with unknowns is key to performing some of the required competencies.


Operators shall be able to visually inspect exterior grounds and interior environment and identify deficiencies requiring repair. Be able to conduct minor repairs to fasteners, drywall, flooring, etc. to ensure safe utilization of the environment. Be able to identify potential hazards and follow corporate policies regarding tenant and public safety while conducting repairs. Be able to identify components, operate, and perform required start up and shut down procedures for the buildings irrigation systems. Understand the various types of roofs and be able to inspect and follow required safety procedures while on a roof.


Operator shall learn about identifying, describing and locating components of compressed air systems and pumping systems. Be able to inspect and perform maintenance as required within the scope of practice. Test, calibrate system controls to ensure maximum performance while reducing demands on resources. Be able to demonstrate lock-out/tag-out procedures and identify worn out parts or defective parts that should be replacement and perform the necessary work within scope of practice.


Operators will learn to adjust, operate and maintain systems utilizing resources to maximize performance and minimize resource consumption. Be able to identify and locate system meters controlling resource consumption through drawings, maintain consumption data reports and identify variances based on system parameters. Prepare reports on consumption to be used in establishing recommendations for system changes to reduce demand. Understand the various sustainability programs and be able to assist in completing the various reports required of the various programs.


Operators will gain the required knowledge to effectively operate, maintain, and assess chillers and refrigeration systems to ensure that the systems are operating efficiently and sustainably. Foundational knowledge to include effective opening and closing, understanding the various components and their role in the effective operations of the system, conducting effective maintenance, conduct appropriate tests and assess requirements to bring in system experts.


Operators will identify and locate all control system devises within a building, understanding the schematics to locate components and be able to respond to emergency shut off procedures. They will be able to utilize the data to monitor the performance of systems to determine control system efficiency and identify malfunctions requiring minor adjustments or service calls by experts. Maintain and adjust control systems and calibrate based on preventative maintenance schedules. Record data in computer systems and prepare trend assessment to monitor system efficiencies.


Operators will gain an understanding of interpreting drawings to identify location and layout of equipment, perform required water tests and maintain system as directed by water treatment plans. Identify and perform required tests and calculations on boiler capacities and identify all auxiliary equipment and understand their function and be able to test their functional state. Be able to perform necessary maintenance on system and prepare them for inspection and annual maintenance by system specialists.


Operators shall be able to manage and monitor work performed in their buildings. This certificate provides the foundational knowledge to manage, co-ordinate and monitor a project from initiation to completion so that it complies with all regulatory requirements and corporate policies.


Operators come in contact with a variety of important professionals - tenants, suppliers, shoppers and the general population. As the face of building management, they will gain an increased understanding of the need for customer care. Operators will learn about the importance of customer care, body language, how to communicate, the importance of de-escalating tense situations, and effective follow-up.